Vertex respects your right to privacy and is committed to safeguarding the privacy of our customers, website visitors and other people with whom we interact. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
“Personal information” is information or an opinion about an individual who is reasonably identifiable, whether or not the information or opinion is true or recorded in a material form.
Vertex will, from time to time, receive and store personal information which is:
Personal information we collect and store may include:
We may also collect the following information about you when you access our website:
noting that the information we collect from visits to our website is generally anonymous (unless you specifically complete and submit a form to us using a form we make available to you via our website). We generally do not use such information to identify specific individuals. However, due to the nature of the Internet, such information may contain details which may identify a particular individual.
Vertex collects personal information from you using lawful means, in a variety of ways, including without limitation:
Vertex only uses personal information collected from you for:
For example, personal information may be used to enable us to:
Vertex may disclose your personal information to any of its employees, officers, related entities, insurers, professional advisers, agents, suppliers or subcontractors to the extent reasonably necessary to fulfil the purposes set out in section 4 of this Policy. Other circumstances in which we may disclose your personal information include where we consider it necessary or required to:
Personal information about individuals which Vertex has collected may be disclosed to third parties in the event its business and/or assets are sold or offered for sale, at or before the time of a merger, acquisition or sale.
When Vertex engages third parties to provide products and/or services to Vertex, such third parties may have access to personal information Vertex holds about individuals. Vertex does not authorise those third parties to use any personal information disclosed to or accessed by the third party for any purpose other than to facilitate the third party’s completion of its obligations owed to Vertex.
Without limiting the foregoing, Vertex may disclose individuals’ personal information to its business partners and advisors (such as auditors, financial services or insurance companies) or to its professional advisers (such as its legal and accounting advisers) for them to complete their obligations owed to Vertex under agreements that Vertex has entered into for the purpose of undertaking or furthering its business operations and activities.
Personal information collected by Vertex is generally stored by Vertex as electronic data within our information technology systems. From time to time, information that we collect may be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the United Kingdom, New Zealand, the USA, Germany, Ireland, Poland, Singapore and the Philippines.
Vertex is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access, modification or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Vertex regularly reviews and updates its physical and data security measures in light of current technologies and the requirements of applicable laws.
Vertex only holds personal information it collects from or about an individual as long as reasonably necessary to fulfil the purpose(s) for which the information was collected, as required by law or in accordance with Vertex’s document retention policies. When the information is no longer required to be held by Vertex then Vertex will take reasonable steps to destroy or de-identify the information.
Vertex’s website may contain links to third parties’ websites. Those other websites are not subject to Vertex’s privacy policies and procedures. You will need to review those websites directly to view a copy of their privacy policies. Vertex does not endorse, approve or recommend the products or services provided by the operators of the relevant third party website, and the fact that Vertex includes links to those third party websites should not be construed as an endorsement, approval or recommendation of either the website operator or the products or services so provided.
You may request details of personal information about you which is held by us, in accordance with the provisions of the Privacy Act. A reasonable fee may be payable for the provision of information, to cover the costs incurred in providing access to the personal information. If you would like a copy of the personal information which we hold about you or believe that any personal information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact our Privacy Officer using the contact details in section 12. We will provide the requested information to you within 30 days.
If you have any complaints about our privacy practices, please send details of your complaints in writing to our Privacy Officer using the contact details in section 12. We will acknowledge receipt of your complaint promptly and endeavour to respond within a reasonable time period following receipt.
If you remain dissatisfied with our response to your complaint, please let us know, otherwise you may escalate the complaint to the Office of the Australian Information Commissioner.